Suppliers Terms & Conditions

Last updated: 17 July 2026

1. Parties and status

These terms govern the relationship between The Collectives Group Limited, registered in England and Wales under company number 17005145, trading as Found in Britain (the Retailer, we, us), and each maker, studio, producer or brand accepted to supply products (the Supplier, you).

Our registered office is 52 Bodrigan Road, Looe, United Kingdom, PL13 1EQ.

We act as retailer and merchant of record for customer sales. You supply and fulfil products to our standards. Nothing creates a partnership, agency, employment relationship, franchise or joint venture. Neither party may bind the other except as expressly agreed.

These terms are supplemented by any written commercial schedule, Shopify Collective connection or signed agreement covering products, supplier prices, commission, payment and service levels. If there is a conflict, a specifically agreed written schedule takes priority.

2. Appointment and approval

Your appointment is non-exclusive. We may approve or reject individual products and may pause listings while information, stock, safety or quality concerns are investigated.

You must provide complete and accurate business, ownership, contact, banking, tax and product information and notify us promptly of material changes.

3. Product standards and legal compliance

You warrant that every product supplied:

  • is safe, lawful, authentic, of satisfactory quality and fit for its stated purpose;
  • matches its description, imagery, composition, measurements, warnings and claims;
  • complies with all applicable UK product-safety, labelling, packaging, environmental, consumer, intellectual-property and sector-specific requirements;
  • is not counterfeit, stolen, recalled or subject to an undisclosed restriction;
  • has any required test reports, conformity documents, batch records, licences, registrations and traceability information; and
  • may lawfully be sold and delivered to the customer and destination concerned.

Additional obligations apply to regulated categories including food, alcohol, cosmetics, electrical goods, toys, pet food and products making health or environmental claims. You must provide evidence of compliance on request and must not list a regulated product until all required approvals are in place.

You must notify us immediately of a safety incident, regulator contact, suspected defect, withdrawal or recall and cooperate fully with corrective action.

4. Product information and intellectual property

You must supply accurate titles, descriptions, images, ingredients, allergens, materials, care instructions, dimensions, origin, production-partner information, delivery estimates and warnings.

You warrant that you own or have permission to use all names, designs, images, text, trade marks and other material supplied to us.

You grant us a non-exclusive, worldwide, royalty-free licence during the relationship and for a reasonable wind-down period to use, edit, format, reproduce and promote that material for listing, selling and marketing your products and Found in Britain. You retain ownership.

5. Prices, tax and payment

Supplier prices, recommended retail prices, commission or margin, discounts and payment timing are set in Shopify Collective or the applicable commercial schedule.

You are responsible for your own tax status, VAT registration, invoices and returns. You must tell us promptly if your VAT status changes.

We may deduct or set off agreed refunds, chargebacks, customer remedies, return costs, taxes or other sums properly due from payments, with a supporting explanation. Disputed sums must be raised promptly and in good faith.

6. Stock and orders

You must keep stock and availability accurate. An accepted order is a commitment to fulfil at the agreed supplier price unless we approve cancellation.

You must notify us immediately of a stock error or other inability to fulfil. Repeated cancellations or inaccurate stock may lead to suspension.

You must not contact a customer to change price, substitute a product or move the transaction outside Found in Britain.

7. Fulfilment, packaging and delivery

You must:

  • dispatch within the stated handling time and any agreed service level;
  • use suitable, secure and legally compliant packaging;
  • include required instructions, warnings and documents;
  • use the agreed delivery service and upload accurate tracking promptly;
  • avoid including your own marketing material unless approved; and
  • notify us immediately of delay, loss, damage or failed delivery.

Risk between us is allocated by the applicable commercial schedule, but you remain responsible for proper packing and handing the parcel to the agreed carrier.

8. Customer service, cancellations and returns

We are the customer's primary contact and decide the customer remedy in accordance with law and our published policies. You must not ask the customer to waive statutory rights.

You must cooperate promptly with cancellations, returns, complaints and evidence requests, provide a valid return address, and process returned goods within the agreed service level.

Where goods are faulty, damaged, unsafe, misdescribed, incorrect or inadequately packed, you are responsible for reasonable return costs and the agreed replacement, credit or other supplier-side remedy.

For change-of-mind returns, cost allocation is governed by the commercial schedule. Any restocking deduction must be lawful, agreed and not passed to the customer in a way that restricts statutory rights.

9. Recalls and product incidents

You must maintain adequate traceability and an effective recall process. You must immediately provide affected order, batch and customer-impact information, cooperate with regulators and us, and bear reasonable costs arising from a recall or safety action caused by your product or breach.

10. Customer data and confidentiality

Each party is responsible for complying with applicable UK data-protection law for the processing it controls. Where you receive customer information, you may use it only for fulfilment, delivery, returns, product-safety action and legal obligations connected with the order.

You must:

  • not use customer information for your own marketing or add customers to a mailing list;
  • not disclose it except to an authorised carrier or provider that needs it for fulfilment;
  • use appropriate security and access controls;
  • notify us without undue delay of any loss, unauthorised access or suspected breach;
  • assist with rights requests and regulatory enquiries; and
  • delete or securely anonymise the information when no longer required, subject to legal retention duties.

Both parties must protect confidential commercial, technical and customer information and use it only for the relationship.

11. Insurance and records

You must maintain insurance appropriate to your products and activities, including product and public liability cover where reasonably required, and provide evidence on request.

You must keep accurate product, order, tax, safety, batch, dispatch, complaint and return records for the period required by law and any reasonable period stated in the commercial schedule.

12. Brand and conduct

You may refer factually to being a Found in Britain supplier while approved, but may not imply ownership, agency, endorsement beyond the approved relationship or use our branding without permission.

You must act professionally, comply with anti-bribery, modern-slavery, equality and other applicable laws, and avoid conduct reasonably likely to cause serious harm to customers or the Found in Britain reputation.

13. Indemnity and liability

You will indemnify us against reasonable losses, claims, recalls, penalties, costs and expenses arising from your unsafe or non-compliant product, infringement of third-party rights, misuse of customer data, fraud, negligence or material breach of these terms.

Neither party excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Subject to those exceptions and any commercial schedule, neither party is liable to the other for indirect or consequential loss. Any negotiated liability cap must be recorded in the commercial schedule.

14. Suspension and termination

Either party may terminate the relationship on 30 days' written notice unless a different period is agreed.

We may suspend products or terminate immediately for a serious safety, legal, fraud, data-protection, intellectual-property, non-payment, insolvency or reputational risk, or for a material breach that is not remedied within a reasonable period after notice.

Termination does not affect accrued rights. You must complete or properly transfer open orders, returns, recalls and customer issues and stop using our branding. Provisions intended to continue, including confidentiality, data protection, liability and payment, survive termination.

15. Changes

We may update these terms for legal, safety or operational reasons by giving reasonable notice. A material commercial change will not apply retrospectively to an accepted order. Continuing to supply after the effective date constitutes acceptance where the notice clearly says so.

16. General

You may not transfer the agreement without our written consent. We may transfer it as part of a genuine group reorganisation or sale of the business, provided your rights are not materially reduced.

If one provision is unenforceable, the remainder continues. A delay in enforcing a right is not a waiver. These terms and the applicable commercial schedule form the entire agreement on their subject matter, except for fraud or fraudulent misrepresentation.

17. Governing law and disputes

These terms and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over business-to-business disputes, unless the parties agree another dispute process in writing.

18. Notices and contact

Formal notices must be sent to the email or address stated in the commercial schedule. Notices to us may be sent to:

The Collectives Group Limited, trading as Found in Britain
52 Bodrigan Road, Looe, United Kingdom, PL13 1EQ
Company number: 17005145
Email: info@collectivesgroup.co.uk
Telephone: +44 (0)77529 13689