Mobile Terms of Service
Last updated: 17 July 2026
These Mobile Terms apply to SMS and similar mobile messages sent by Found in Britain.
Found in Britain is a trading name of The Collectives Group Limited, registered in England and Wales under company number 17005145. Our registered office is 52 Bodrigan Road, Looe, United Kingdom, PL13 1EQ.
1. Joining the service
When you actively opt in, you ask us to send messages to the mobile number you provide. Marketing consent is optional and is not a condition of making a purchase.
You must be at least 18 years old, be the account holder or have the account holder's permission, and provide a valid UK mobile number.
2. Messages you may receive
Depending on what you request, messages may include:
- order, delivery, account or customer-service updates;
- cart reminders where permitted;
- new-product, maker-story, offer or event messages; and
- requests to review a purchase or update your preferences.
Message frequency varies. We do not guarantee a minimum or maximum number of messages.
3. Charges
We do not charge you to join the service, but your mobile provider's normal message, data or roaming charges may apply. Contact your provider if you are unsure.
4. Opting out
You may withdraw marketing consent at any time. Use the unsubscribe method stated in the message, reply STOP where reply messaging is supported, or email support@collectivesgroup.co.uk.
We may send one confirmation that your opt-out has been processed. Stopping marketing messages does not prevent essential order or service messages where they are necessary to perform a contract or respond to you.
If you joined more than one messaging programme, you may need to opt out of each programme separately.
5. Help
Reply HELP where supported, email support@collectivesgroup.co.uk, or telephone +44 (0)77529 13689.
6. Your responsibilities
Tell us if your number changes or is transferred to another person. You are responsible for the accuracy of the number supplied and for keeping your device secure.
7. Service availability and changes
Mobile networks and messaging providers are outside our control. Messages may be delayed, duplicated or not delivered. We may change the sending number, sender ID, frequency, content or provider, or suspend or end the service. Where reasonably possible, we will explain material changes.
8. Privacy
Our Privacy Policy explains how we use your mobile number, consent record, message interactions and related information. Marketing messages are sent in accordance with UK data-protection law and the Privacy and Electronic Communications Regulations.
9. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded or affects your statutory rights. Subject to that, we are not responsible for a failure or delay caused by a mobile network, device, messaging platform or event outside our reasonable control.
10. Governing law
These terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you retain any mandatory protections available to you.
11. Contact
The Collectives Group Limited, trading as Found in Britain
Company number: 17005145
52 Bodrigan Road, Looe, United Kingdom, PL13 1EQ
General enquiries: info@collectivesgroup.co.uk
Support: support@collectivesgroup.co.uk
Telephone: +44 (0)77529 13689